Commercial Technical Representative

The District Technical Representative – Commercial / VRF will provide product technical training and support to the Division’s distributors and their dealers in the proper application, installation, operation and service of the Division’s products. In addition to providing technical support, the District Technical Representative will be expected to help recruit and retain new and existing business by providing factory expertise that encourages best product reliability and highest customer satisfaction.

This position will serve our Air Conditioning Division. This position can be fully remote within the United States, but must be based near a major US city, per Rheem’s Remote Working Policy. 

• Provide remote technical support regarding routine product installation and service issues via telephone, fax and/or e-mail, and refer more complex issues to higher levels.
• Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issues to higher levels.
• Work cohesively with the Regional Sales Managers and District Sales Managers to recruit and retain new and existing business.
• Assists and implements commercial / VRF equipment service/commissioning program and procedures. 
• Oversees and/or assists in startup and commissioning activities for commercial / VRF equipment as scheduled.
• Oversees and/or assists in startup and commissioning activities for commercial / VRF equipment as scheduled.
• Provide technical training for commercial / VRF products to distributors, contractors, and engineering partners.
• Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations.
• Accomplish distributor and dealer development focusing upon product installation methods, product service and diagnostic methods, and new product introduction.
• Conduct investigations related to insurance or warranty claims with direct supervision of Manager and Manager, Engineering Investigations.
• Notify, monitor and assist the Division on any product problems, modifications and alterations so as to help improve the overall image and quality of the Division’s products.
• Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability.
• Perform other duties as required.

• Bachelors Degree in technical field such as engineering OR Associates Degree in technical field with increased work experience.
• 5+ years direct HVAC or industry experience
• 5+ years commercial / VRF HVAC service experience
• Excellent verbal and written communication skills
• Extensive experience with Microsoft Suite.
• Computer literate
• Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb. 
• Ability to travel roughly 50% of the time

HOW TO STAND OUT:

• Bachelors Degree in related field
• Prior instructor/training experience preferred
• NATE certifications preferred

Equivalent combination of education and experience may be supplemented for basic job requirements needed.

The Pay scale of this role based in Colorado and Washington is $77,600 - $124,100. The pay scale for this position in California, New York City, New York or Connecticut is $83,808 - $134,028. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

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At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. Apply