Commercial Solutions Analyst

See yourself at Twilio

Join the team as our next Commercial Solutions Analyst on Twilio’s Segment product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the Job

Twilio is looking for a curious, action-oriented Commercial Solutions Analyst for the Commercial Solutions Team who lives the Twilio Magic to support our [Sales and Finance partners]. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define process shaping the [Sales Team’s] selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.  

Responsibilities:

• Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Order Management, and Finance with the ability to identify policy, process and tooling automation requirements.
• Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on our standard terms of service, pricing, and commercial terms in order to coach our sales teams towards offers with acceptable terms to both Twilio and our customer.
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.  
• Enforce the corporate approval framework and associated policies. Collaborate with sales and manage escalations for policy exceptions and/or bespoke terms for strategic customers.
• Contribute to new and update existing contract processes and training materials for the Sales and GTM Operations Teams in order to build a robust and effective selling motion.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who …