Collections Specialist I-Bilingual-Solar

Job Summary:  

As a Collections Specialist I, you are the IGS brand champion to our internal and external customers. This is accomplished by educating on our products, building customer connections, and providing exceptional customer experience with each interaction.  The hours are 9-6 pm or 10-7 pm.

 

Primary Responsibilities: 

• Approach customer interactions with a solutions oriented mindset while demonstrating active listening and empathy. 

• Demonstrates full understanding of current IGS programs and processes; communicate clearly to customers in order to assist them in making an informed decision. 

• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries. 

• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations. 

• Collaborate with immediate and extended teams through knowledge sharing and relationship building to provide an optimal customer resolution.    

• Perform Collections specific tasks by partnering with customers to collect on outstanding balances through making and receiving phone calls. This involves educating customers on the product, negotiating payment plans, and making recommendations to resolve and prevent outstanding balances. 

• Other responsibilities and duties as assigned.  

 

Required Skills: 

• Excellent customer service and conversational skills.  

• Strong relationship building skills with a high degree of responsiveness, reliability, and integrity. 

• Ability to multitask effectively and adhere to a weekly set schedule.  

• Genuine desire to grow and learn, receptive to feedback as well as contribute positively to a team-oriented work environment.  

• Ability to empathize with customers and deescalate sensitive billing and service related issues.   

• Possess a high level of attention to detail.  

• Basic knowledge of Windows, MS Office Suite, and Internet Explorer. 

 

Minimum Education and Experience: 

• High school diploma or equivalent.   

• Must be fluent in both English and Spanish 

• 2 years’ experience in a customer facing environment preferred.  

Salary Range:

$38,020.00 - $55,990.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance, team or individual incentives, and a $1.00/hr bilingual premium. 

Our Offer to You:

• Comprehensive healthcare benefits including medical, dental, vision, and employer health savings account contributions

• 401(k) retirement plan with company matching

• Tuition reimbursement, employee wellness programs, and other perks and discounts

• Paid leave policies

• And more, such as paid time off, flexible spending, employer paid life and disability, employee assistance program, and domestic partner benefits

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

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