Collections Specialist

Collections Specialist

Location:                   Remote, USA

Employment Type: Full-Time

Compensation:        $50,000.00 - $60,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. 

Benefits Offered:    Vision, Medical, Life, Dental, 401K

Summary

OneStream is looking for a Collections Specialist to join our Accounting Team. This role is responsible for communicating with customers and vendors regarding their current and overdue accounts. This includes addressing customer inquiries and establishing or negotiating repayment agreements. In this role at OS, the specialist will assist in managing the company's profitability and make a daily impact. A strong customer service background is imperative for this position.

Primary Duties and Responsibilities

• Monitor overdue accounts and handle collections for accounts that have escalated.
• Contact customers to gather account information on open A/R items by phone, email and by collections letters.
• Assist customer with disputes and inquiries and reconciling payment history
• Acts as a liaison between the Customer, Sales and Project Managers to resolve billing issues.
• Receive and research payments and post amounts paid to customer accounts.
• Reconcile accounts for month and quarter end related to Accounts Receivable.

Required Education and Experience

• Four-year college degree in fields such as (but not limited to) Business Administration, Accounting, Finance, or equivalent work experience.
• 2+ years of accounting and/or collections experience.
• Ability to maintain a high level of accuracy in preparing and entering financial information.
• Ability to maintain confidentiality concerning financial and employee files.
• Experience using financial computer software and applications.
• Maintain composure under pressure and in confrontational situations.
• Excellent oral and written communication skills.
• Ability to work within a team setting with all levels of the organization.
• Ability to multi-task with attention to detail.
• Superior customer service skills.
• Knowledge of generally accepted accounting principles.

Preferred Education and Experience

• Experience with the following technologies:
  • Tesorio. 
  • Sage Intacct.
  • Microsoft Office (i.e. Excel, Outlook, Word).

Knowledge, Skills, and Abilities

• Attention to detail and accuracy.
• Strong organizational and planning skills.
• Strong sense of customer service.
• Excellent interpersonal and communication skills.
• Able to exercise independent judgment and problem-solve.
• Ability to thrive in a …