Cloud Engineering Senior Manager

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

The Cloud Engineering Senior Manager drives strategy and delivery of our Cloud platform for Credit Acceptance. You will lead the Cloud engineering team who is responsible for our Cloud foundation, governance, FinOps, architecture and operations of mission-critical cloud platforms. The Cloud Engineering Senior Manager drives the Infrastructure as Code (IaC), Kubernetes and Service Authentication/Authorization strategy in conjunction with an overall Platform Engineering goal to automate delivery for our internal development teams.
You will be an outward evangelist for your areas ensuring Cloud platform needs are met across our various Engineering teams. Lastly, you’ll do this with a focus on customer obsession and a boundaryless leadership mentality – there’s no problem we can’t solve with the right teamwork.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member ​
• Lead and mentor a team of Cloud Engineers, fostering a culture of innovation, collaboration, and continuous learning.
• Provide hands-on technical guidance and remain involved in the development and implementation of cloud infrastructure solutions (AWS, Azure, GCP)
• Design, implement, and maintain automation pipelines to enhance deployment, monitoring, and security across cloud environments.
• Take ownership of key projects, driving them from inception to successful completion.
• Partner with engineering teams to optimize platform performance, resiliency, reliability, security, and scalability.
• Improve observability and system reliability through monitoring, alerting, and automation.
• Develop and enforce best practices for Infrastructure as Code (IaC), automated testing, CI/CD, and container orchestration.
• Advocate for a continuous focus on cost-optimization and apply Cloud FinOps best practices, reporting and tooling to the organizations (e.g. Cloud Custodian)
• Design, implement and maintain a Cloud high-availability and disaster recovery strategy for the organization
• Conduct architecture reviews, provide technical mentorship, and ensure code quality across the Cloud Engineering team.
• Lead the engineering and continuous improvement of a Kubernetes foundation
• Align an automated Cloud foundation strategy with DevEx and DevOps to deliver Cloud environments as part of a unified Platform Engineering strategy
• Design, implement and maintain Service Authentication and Authorization shared platforms
• Be a leader for change management, including great communications, creating buy-in and managing up, down and across your teams
• Drive clear prioritization in partnership with the PMO, Product, and stakeholder teams.
• Manage risk and execution across a portfolio of workstreams, proactively solving challenges and escalating early and often

• Advocate and manage organizational health: everything from whether you have the right mix of talent to the right team size, own the responsibility of ensuring your teams are setup to do their best work

• Identify areas of opportunity to remove engineering friction and enable your teams to move quickly and be problem-solving champions. Find ways to get to yes through creative solutioning and optionality

Competencies:

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s Degree or equivalent work experience
• 7+ years of experience in DevOps, Platform Engineering, or Cloud Infrastructure roles.
• Minimum of 8 years' experience leading teams, 1+ year managing managers
• Proven experience managing and mentoring engineers, while remaining technically hands-on.
• Strong expertise in Cloud infrastructure, networking, security, IaaS and PaaS (AWS preferred, but GCP/Azure also valued).
• Deep proficiency in containerization technologies (Docker, Kubernetes, Helm) and cloud-native architectures.
• Experience with IaC tools such as Terraform, Spacelift, Ansible, or CloudFormation.
• Solid programming skills in Python, Golang, or Bash, with a focus on automation and tooling.
• Deep understanding of CI/CD pipelines, observability, and monitoring tools (Dynatrace, Prometheus, Grafana, etc.).
• Knowledge of security best practices in Cloud environments, including identity management, secret management, and compliance.
• Experience working in highly scalable, distributed microservices environments, including service meshes and API gateways.

Preferred:

• Financial Services or FinTech experience
• Experience with Gitops in a Developer platform organization
• Experience scaling a team and partnering with recruiting to successfully close top talent in a crowded market
• Experience building & maintaining a fantastic culture within your teams, including using tools and processes to drive a culture of iterative improvement

Knowledge and Skills:

• Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership
• Problem solving: there is no problem too big or small for you to handle. Have an owner’s mindset, ask for help but work across the organization to resolve critical issues that may arise.
• Demonstrate a strategic mindset with the ability to drive initiatives while balancing hands-on technical work and leadership duties.
• Motivated and capable of mentoring and coaching others.
• Ability to build trust and strong relationships across and vertically throughout the organization.
• Be self-motivated and directed.
• Effectively prioritize and execute workstreams across your teams.
• Be analytical with proven problem-solving abilities.
• Think as the customer first. Constantly ask yourself, is this the experience I would want as the primary user of this product?
• Respond promptly and effectively to resolve incidents, tasks, and projects.
• Anticipate the impact of a change or project across multiple systems.
• Champion the best process and recommend key improvements.
• Proven experience delivering a portfolio of complex workstreams
• Experience being able to negotiate with various vendors
• Practical expertise in agile and the Software Development Lifecycle (SDLC)
• Experience in modern software best practices, including microservices architecture, cloud-native deployment and DevOps

Target Compensation: A competitive base salary range from $152,341 to $223,434.  This position is eligible for an annual variable bonus of cash and equity, between 15-30%.  Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications. 

 

Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. 

 

INDENGLP

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

 

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

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