Closing Operations Associate

About the team

Spruce, a Zillow® Group company, was founded in 2016 to deliver fast, frictionless and secure real estate closings, representing more than $20 billion of transactions nationwide. We are a team with diverse set of backgrounds and perspectives, from respected title and real estate industry veterans to innovative product managers, engineers and data scientists. What brings us together is our passion for building a better closing experience.
We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services necessary to make that happen!

About the role

Spruce is looking for an experienced Closing Operations Associate to join our growing national team. The ideal candidate will have experience closing purchase and/or refinance transactions in a high volume, fast-paced environment focused on providing an elite closing experience for the buyers, sellers, and their agents.

As a part of the Closing Operations team, your passion and ability to solve problems effectively within evolving workflows will help us delight our customers. Your ability to partner with a cross-functional team to ensure an efficient closing will help us build and expand our escrow operation.

The responsibilities of the Closing Operations Associate role will include, but are not limited to, the following:

· Provide exceptional customer service in handling phone, email, SMS text message, and chat communications from customers, clients, and other partners of our transactions;

· Manage a real estate closing pipeline, in partnership with other Operations teams, to ensure our customers experience a smooth, on-time closing;

· Build and cultivate strong relationships with assigned brokerages and agents, support our growth team in outreach efforts, and participate in client meetings as requested;

· Review purchase contracts across multiple states and adhere to contractual requirements and deadlines throughout the life of an order;

· Navigate a complex regulatory environment, maintaining compliance with legal requirements on national and local levels;

· Provide customers with a “local” experience with national reach, including an understanding and ability to deliver upon local market expectations, customs, and practices;

· Understand and navigate title issues and requirements as found in the property search and displayed in the title commitment, and effectively convey the requirements and steps toward remediation with transactional parties;

· Prepare closing fees within the file, including but not limited to the calculation of recording fees and title charges, taxes, homeowners’ association, invoices, …