Clinical Specialist - West
CA Remote, USA, United States
Our Culture:
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.
Our Philosophy:
Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.
Explore our career opportunities below to learn more.
JOB OVERVIEW:
This position is responsible for technical and clinical support of capital equipment set up and maintenance for customers who specialize in Endodontics. The team member will be an integral part of on-boarding new customers and driving consumable sales and utilization in the applicable geography.
KEY RESPONSIBILITIES:
Account on-boarding –
Serves as primary resource for technical/clinical support in the areas of technical training, procedure coverage, troubleshooting and in-service education for company products.
Work hands on with the customer for the first 10 cases per the Onboarding Playbook.
Demonstrate initiative and sees oneself as an extension of the Practice.
Attend clinical procedures in the operatories of accounts as needed to assure customer and patient success with Endodontics products after customer completes the Onboarding Playbook
Support sales funnel with execution of the program as needed with capital sales rep
Increase Utilization
Calling directly on dentists, staff and affiliated stakeholders using training and in-servicing sessions to improve procedure knowledge, and to help identify appropriate patients
Attends clinical procedures in the operatories of accounts to assure customer and patient success with Endodontics products
Sees oneself as an educator vs a checklist owner. Educates customers and affiliated stakeholders on the merits and proper clinical usage of company products by delivering presentations and demonstrations using a wide variety of formats and platforms (e.g., typodont models, slides, manuals) to keep all customers abreast of the latest product, therapy and technology developments and current items of interest in the industry.
Stays abreast of relevant clinical and …
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Fully remote position
Benefits/PerksCareer development Educational benefits Flexible Spending Accounts Fully remote Income protection Paid parental leave PTO Safe work environment Scholarship program Valued team culture Vision coverage Volunteer opportunities Work life assistance Worldwide Scholarship Program
Tasks- Customer onboarding
- Product education
- Relationship development
- Sales Support
- Technical Support
- Technical training
Clinical support Clinical Training Collaboration Communication Compliance Computer Conflict Resolution Customer Education Dental Endodontics Interpersonal Marketing Medical Microsoft Office Microsoft Office Suite Onboarding Organizational Planning Presentation Product Demonstration Public speaking Relationship building Reporting Research Sales Salesforce Salesforce.com Sales Support Software Technical Support Training Troubleshooting Written communication
Experience3 years
EducationBachelor's Bachelor's degree Equivalent Marketing Sales
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9