Clinical Service Operations Manager

Job Description SummaryThis leadership role is key in driving high quality service delivery and growth in a key component of our service business. Lead Healthcare Technology Management Service initiatives and strategies to improve purchased services control, material productivity, customer satisfaction, and service delivery. Pivots between headquarters, competitors, suppliers, and FE’s, to ensure efficient and successful operations.Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Essential Responsibilities :

Lead and own Healthcare Technology Management Service initiatives, strategies and processes to improve purchased services control, material productivity, customer satisfaction, and multi-vendor service delivery, Promote teamwork, communication, and influence others to achieve business results, driving revenue & creative non-contract revenue programs. Promote the use of internal support resources and other subject matter experts, champion escalations and coordination of necessary resources for speedier resolution of service delivery issues. Manage parts consumption or usage, and approval mechanisms to control material costs.

Work with local service sales team to develop “win-win” strategies to capture incremental business and retain existing service contracts.  Work with the local service leaders and biomed teams to coordinate and implement new contracts and support noncontract revenue growth. Drive to achieve revenue and margin goals for this area of responsibility. Build strong relationships with customer and local team, creating and reinforcing customer satisfaction. Embrace the Service Forward model bringing GE, HTM, and MV together to deliver Healthcare Technology Management solutions to our customers.

Qualifications/Requirements :

Bachelor’s degree in Business or related field of study and a minimum five years’ experience in an operations leadership role.

Proven leadership skills, including the ability to motivate cross functional teams to achieve business goals.

Strong business acumen, including a strong financial background and analytical mindset. Profit and Loss (P&L) exposure. Strong communication skills, with the ability to communicate with FE’s and customers at all levels. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Desired Characteristics :

Exceptional interpersonal skills, with the ability to maintain an upbeat and energized team Exceptional skills as a change agent and a process-oriented individual. Strong negotiation skills and an ability to influence. Ability to resolve complex issues within functional area and/or an area of expertise. Ability to develop and execute priorities and approaches to meet objectives.

Additional Eligibility Qualifications :

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

For U.S. based positions only, the pay range for this position is $107,520.00-$161,280.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

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