Clinical Manager Care Navigation

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The Clinical Manager for the Care Navigation team must have excellent clinical, organizational, and people management skills and the ability to prioritize and adapt quickly to team needs. This manager will have a general work schedule of Tuesday-Saturday 10a-6p CST, but a flexible approach to work hours and strong work ethic will be necessary to meet business, member, and team needs, because members of the team will be working a variety of schedules, including nights and weekends.

What you’ll be doing:

• Interview, hire, onboard, and manage a team of clinical care navigators.
• Oversee training and ongoing development of team members.
• Hold 1:1s, case consultations, and team meetings. 
• Audit cases to ensure the team is making sound clinical decisions, following processes and policies, and completing quality documentation.
• Apply clinical experience and team guidelines to ensure best practices for providing in-the-moment support and crisis management to members.
• Drive CN performance to deliver on KPIs and SLAa.
• Provide constructive feedback and complete performance reviews.
• Monitor workloads and productivity in order to meet expected metrics and goals.
• Develop and implement new processes, creating workflow documents as necessary.
• Review and assist with cases involving members with escalated issues or concerns, and follow up to ensure problem resolution. 
• Collaborate with other managers and directors to provide clinical support and to develop and improve upon services and programs.
• Participate in customer meetings, special projects, and provide clinical support to sales, marketing, customer success, and other departments as needed.
• Periodic 24/7 on call responsibility to support after hours teams.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. …