Clinical Implementation Specialist

Job Summary

The Clinical Implementation Specialist is a registered nurse (RN) responsible for the successful implementation of medical device(s)/infusion pumps at customer locations. This role serves as a clinical educator to Fresenius Kabi’s customers (nurses and clinical staff) on the appropriate use of our IV Therapy products and solutions. The Clinical Implementation Specialist acts as the face of the company by leading nurse education, training on medical device(s) to support patient care, coordinating project tasks, timelines, project milestones, and communicates project status with key clinical stakeholders within the healthcare system. Individuals in this role should be prepared to lead clinical implementations and ensure that a high level of satisfaction is experienced among our clients.

The ideal candidate will live near a major airport. Travel will be required to customer locations throughout the United States.

Salary Range: $115,000 - $125,000 per year
Position is eligible to participate in a bonus plan with a target of 10% of the base salary. Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.

Responsibilities

• Serves as a clinical educator/trainer to Fresenius Kabi’s customers (nurses and clinical staff) on the appropriate use of our IV Therapy products and solutions.  
• Provides direct clinical, customer-facing support on Fresenius Kabi’s products across all phases of the implementation.
• Multitasks and coordinates efforts between multiple implementations.
• Understands customers’ clinical practices/workflows by rounding with clinical staff; makes determination how to tailor education plans as well as product configuration.
• Engages with clinical stakeholders within the healthcare system. 
• Collaborates with internal team members, including pharmacy, technical, project management. 
• Coordinates project tasks, timelines, project milestones, and communicates project status with key stakeholders.
• Communicates and escalates risks, concerns and customer issues to the project manager and senior leadership.
• Provides, facilitates, and certifies training with clinicians (users, super users, and peer-based training), documents and participates in educational outreach.
• Develops and maintains executive and departmental relationships with nurses, physicians, other clinicians at client sites.
• Leads clinical efforts for product integration with EMR (Electronic Medical Records) partners.
• Applies understanding of clinical workflows, voice of customer, and healthcare expertise to refine practice and aid clients in developing tailored solutions.
• Coordinates closely with the Implementation Project Manager to ensure that clinical activities remain on schedule throughout the project.  
• Ensures client satisfaction through follow-up, client responsiveness and thorough communication.
• Provides on-going clinical customer support. 
• Delivers product presentations and provides sales support to include participating in RFI/RFPs and demonstrations.
• Provides clinical support and expertise with whitepapers and articles in industry publications as requested.
• Collaborates as part of a multi-disciplined implementation team.
• Travel requirement of up to 75%.
• Attend local, regional, and national meetings as needed.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilities.
• Participates in any and all reasonable work activities as assigned by management.

Requirements

• Bachelor of Science in Nursing (BSN) degree or related degree with a current RN license.
• RN license must be maintained throughout the course of employment.
• Minimum 5 years RN experience in medium to large institutions.
• Direct patient care experience highly preferred.
• FDA compliance experience is a plus.
• Deep experience with medical device implementations in clinical settings.
• Excellent communication and collaboration skills.
• Abundant experience working with healthcare customers.
• Experience providing professional services to clinical environments.
• EMR/EHR integration (Epic, Cerner, Meditech).
• Intermediate skills with Microsoft Office (i.e., Excel, Word, PowerPoint); Experience with ERPs (SAP preferred) and other database concepts highly preferred.
• Experience with regulatory compliance for medical devices. 
• Excellent team player with strong interpersonal skills.
• Travel (Air/Auto) required and is based on the needs of the business.
• Ability to work flexible hours and weekends to meet business/customer needs.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

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