Clinical Consult Liaison - Virtual (Remote)

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role:

The Clinical Consult Liaison will be the ultimate guide to Octave for our provider network and play a key role in their operational success. We want to do our very best for our providers whose values and experience align with Octave’s mission by facilitating a seamless onboarding process for new providers, and continuously ensuring high quality support throughoutthe provider life cycle. This requires thorough knowledge of our provider workflows and procedures with an ability to communicate effectively when support is needed.

The ideal candidate has mastered the art of communication, executed on process improvement projects, and enjoys crossing things off your to-do list. They have demonstrated an ability to be a strong team player, are detail-oriented, and tech savvy with a customer friendly mindset. They are highly organized, performance driven, and thrive on making sure all their ducks are in a row. They enjoy keeping busy and identifying ways to improve operational efficiency.

This exempt position will report to the Manager of Clinical Consult. The position is fully remote with a work schedule of 10am-6pm PST.

Responsibilities Include:

• Embody Octave’s mission to deliver extraordinary care in every interaction with providers.
• Serve as the point of contact to the contracted therapist …