Clinical Applications Specialist - Cardiovascular Ultrasound

Job Description SummaryAs the Cardiovascular Ultrasound (CVUS) Clinical Application Specialist, you will deliver clinical and operational expertise by providing excellent education and training support for the CVUS product portfolio to clinical end-users. Clinical experts facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.

Job Description

Roles and Responsibilities

• Serve as a subject matter expert (Ultrasound) and technical liaison to the sales organization with the goal of strengthening technical capabilities of the team and customer relationships, while also driving business opportunities forward.
• Advance new product (NPI) features and imaging techniques; partner with customers in developing training plans / strategies that support new product assimilation (Ultrasound) and ongoing training needs.
• Coordinate, schedule, and execute objective based system training; monitor and report on training outcomes.
• Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
• Develop meaningful relationships with key opinion leaders (KOLs) to standardize and optimize protocols and support our clinical education initiatives.
• Penetrate competitive accounts and communicate current market intelligence back to the business, along with field concerns, issues and requirements.
• Provide technical and clinical leadership during sales process by demonstrating full range of Ultrasound products including potential uses, product capabilities and benefits to customers.

 

Required Qualifications

• Associate degree or equivalent and 2+ years of Ultrasound technical/clinical industry experience plus American Registry of Diagnostic Medical Sonographers (RDCS) certification or CCI registry in Echocardiography.
• Demonstrated experience working on cardiac ultrasound systems.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively 75+% (4-5 days per week including 2 - 3 overnights and some weekends) within the US via multiple modes of transportation (car, air travel, & train, etc.).

 

Desired Characteristics

• Bachelor’s degree
• 3-5 years clinical experience
• Demonstrated clinical and technical expertise working on Vivid products
• Experience in demonstrating products and solutions to a variety of healthcare audiences
• Entrepreneurial thinking to support customers and commercial teams in defined goal for demonstrations with an understanding of the sales process.
• Excellent analytical and communication skills with the ability to communicate with employee and internal and external customers at all levels
• Exceptional interpersonal skills
• Openness to change and process improvement mindset

 

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