Clinical Application Specialist - Hospital Patient Monitoring (Remote/Travel: Ottawa, ON)

Job Title

Job Description

As a Clinical Application Specialist, you will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training to support pre-sales and customer education for Philips Hospital Patient Monitoring products.

This is a contract position until December 13, 2024 (with the possibility of extension through June 2025).

Your role:

• Utilizing exceptional organization and customer service skills to provide pre-sales support and deliver post-sales application training; serving as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes.
• Scheduling and delivering onsite applications trainings, go-lives, and ongoing support to end user clinicians on the effective and efficient use of Philips products, according to guidelines, proactive training plans, and/or workflow analysis. Assisting sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on clinical and technical components. Confirming the product and/or solution is ready for use; performing clinical configurations and set-up, as required.
• Fostering excellent customer experiences and strong business relationships to understand needs and business drivers to develop training solutions for pre-sales, installation, and post-installation support. 
• Facilitating the resolution of customer issues by leveraging a OnePhilips approach with the sales and services teams, following escalation and feedback processes. Collaborating on: business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders.
• Approximately 80% travel across throughout Ontario and Quebec is required. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

• You’ve acquired 3+ years of experience as a Registered Nurse in a hospital environment.
• Your skills include experience in an Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER) and/or Operating Room (OR) settings. Knowledge of Philips IntelliVue monitoring equipment and applications preferred.
• You have completed a four-year post-secondary university nursing program and are able to provide verification for registration/licensure as a Registered Nurse in a Canadian province.
• You’re passionate about technology and education related to patient care. Prior clinical training and education delivery experience is highly preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position. 
• You must be able to:
  • Work in an office/home office and/or remote …