Client Trainer II (Fixed Ops)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Trainer II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes 100% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $53,200.00 - $79,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Client Trainer II (Parts/Service) is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Automotive dealer clients. The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer’s business model. Client Trainers are expected to keep up to date with automotive trends and assist with special projects and team training as needed. Also responsible for effectively communicating training and project status and completing required daily and weekly paperwork.

What You'll Do

• Successfully complete training/certification in assigned domain: Fixed Ops (Parts/Service). Brands Supported: Xtime and/or Dealertrack

• Demonstrate high proficiency training on all products in domain, including cross certification on additional product lines, and gain knowledge and experience needed to build and adapt consultative training strategies for each unique customer.

• Promote and deliver both on-site and virtual instruction and operation of products, within domain, for single, multi-point and strategic account new installs, driving Cox Automotive product and solution utilization and potential revenue impact with customers.

• Maintain in-depth knowledge of all assigned products in domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships.

• Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.

• Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings.

• Troubleshoot questions and issues of domain products to meet each individual customer’s needs.

• Work with dealer leadership team to create a customized training plan based on staffing needs, determine any dealer work needed to be successful, and advise on software/hardware needs.

• Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Salesforce.

• Schedule travel, manage and submit expenses in accordance with department practices and Cox Automotive company guidelines and policies.

• Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealer clients. 

• Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.

• Assist with departmental projects, such as, new software and product releases and training, efficiency projects, and internal new hire training.

Travel Required:  

• Weekly, overnight travel is required up to 100%. Some travel requires Sunday departure or Saturday return.

Location:

• Qualified candidates must live near a major airport and can reside anywhere within the contiguous United States.

**Candidates can reside anywhere in the contiguous United States. However, preference will be given to candidates that reside in the following locations:

• Boston, MA

• Chicago, IL

• Denver, CO

• Las Vegas, NV

• Los Angeles, CA (nearest LAX)

• New York City, NY

• Philadelphia, PA

• Phoenix, AZ​

Who You Are

Minimum

• Automotive/Dealership experience required

• Experience with Fixed Ops (Parts/Service) required

• BS/BA with 2 years’ related work experience, OR MS and up to 2 years’ related work experience OR 6 years’ related work experience with no degree

• Highly motivated self-starter capable of working independently and in a team environment

• Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement

• Comfortable with extensive weekly and overnight travel

• Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels

• Demonstrated ability to work in a team-oriented, collaborative environment

• Ability to multi-task and prioritize effectively to ensure successful completion of each training.

• Strong working knowledge of Microsoft Office applications required

• High energy, enthusiastic, determined, and able to motivate customers to use Dealer Solutions Software products

Preferred

• Fixed Ops Advisor/Manager experience preferred

• Experience with Salesforce and/or Cox Automotive products preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Application Deadline: 11/14/2024 Apply