Client Trainer - CPG/Retail Product Training

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

What will you be doing?

As a Client Trainer, you will deliver live training courses for the client-base and internal colleagues. In addition, you will partner closely with stakeholders to develop, design, and deploy a data use case/case study program across the organization and client base. You will be responsible for developing the training tools that support the use of our data to derive the biggest impact from our solutions and data.

Job Responsibilities

• Train and demonstrate expert knowledge of point-of-sale, consumer, and retailer specific data in conjunction with accessing data in cutting-edge technology systems.
• Deliver training courses that employ adult learning principles and a variety of effective training techniques via a live virtual setting, with some in-person exceptions.
• Collaborate in the development of business case study trainings that focus on practical application of the story behind the data and how clients should use it.
• Stay informed of industry/vertical trends on how best to generate insights and actionable recommendations.
• Develop a clear understanding of Circana products and solutions and convey their benefit to client stakeholders and system users through use case development and training sessions.
• Think strategically to generate new ideas, activities, and case studies that enhance our learning programs.
• Participate in cross-functional activities such as UAT to provide feedback to product management for the next generation of technology product release.
• Drive high customer satisfaction and serve as a client advocate for new Circana technology.

Requirements

• 3+ years of business-to-business experience with consumer-packaged goods, retail, software, or technical training experience.
• Experience in integrating AI tools and technologies into training programs to enhance learning outcomes, streamline content delivery, and support personalized learning experiences.
• Strong ability to synthesize data into insights.
• Proven ability/experience translating complex, technical concepts into an easy to understand and digestible format.
• Working knowledge of software applications and products designed for consumer-packaged goods and retail industries is valued.
• Previous training experience using virtual delivery preferred.
• Strong organization and project management skills.
• Flexible in adapting to change or redirection.
• Independent, eager to learn, innovative, outside-the-box thinker, and action-oriented.
• Strong presentation skills. Excellent written, oral & interpersonal skills.
• Ability to develop and maintain strong collaborative relationships with teammates and stakeholders.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): United States, Remote. Chicago preferred.

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $88,000.00 to $114,000.00. 

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

You can apply for this role through our careers website or intranet site for internal employees.

The anticipated application deadline for this position is Friday, February 28, 2025.

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