Client Technology Configuration Manager Support

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Client Technology Configuration Manager Support (Remote)

Full time, United States 

A great opportunity has arisen for a CT Configuration Manager who can manage configuration changes post implementation which require a project approach. This can be projects driven by customer, by BCD Travel or due to industry changes.

As a Client Technology Configuration Manager Support, you will

• Working on customer assignments such as site reviews, in close cooperation with account management and operational functions
• Day to day system administration of existing customers using one or more client technology solutions, coming in either as a request from the Business Analyst team/Account Team or via the BCD Travel “Trouble Ticket System”
• Working on BCD Travel assignments as industry changes, solution wide change, etc, in close cooperation with account management and operational functions
• Special Projects, as and when they arise
• Work on assignments as an Online Performance Management
• Back up to System Admin

About you

• Prior In- depth knowledge in client technology from a client facing perspective
• Professional, concise and mature written and verbal communication skills.
• Minimum 5 years’ experience in the travel industry
• Strong technical skills in Abacus, Amadeus, Apollo, Galileo, Sabre, Worldspan or another local GDS
• Experience in process management (design, document and implement processes)
• 2nd or 3rd language of French, German or Spanish
• Good Knowledge 2nd or 3rd GDS
• Thorough understanding of online meeting technology
• Excellent knowledge in Agent facing Travel Technology and Basic experience in the administration of min 1 Application
• Excellent knowledge in Agent facing Travel Technology

About us 

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.  

Your life at BCD 

Working at BCD means connecting, collaborating and celebrating. You’ll be part of …