Client Support Specialist (Remote)

Who We Are

Having surpassed $250M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row as ranked by Deloitte!

Key Responsibilities 

We are seeking positive, self-motivated professionals with technical customer support experience to join our growing Support team. This role involves working directly with active clients, addressing their questions about product features and functionality for the solutions your team supports. An affinity for technology products, delivering customer value, and innovation is essential.

You will be responsible for a variety of services offered by our Support team. These services include but are not limited to: responding to inquiries via email, tickets, and phone, data migrations, live phone training, and client account reconfiguration. Through your experience in assisting our clients, you will gain a valuable understanding of their needs and will be in a position to advocate for improvements to their experience. Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions.

Attributes for a Successful Candidate

• 1-3 years of experience in a technical support function

  • B2B SaaS environment and experience are highly preferred

• Familiarity with helpdesk ticketing systems (Zendesk experience is a plus)

• Bachelor's degree or commensurate combination of education and experience

• Ability to analyze and troubleshoot to resolve problems quickly and cost-effectively

• Ability to communicate clearly with team members and clients

• Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications

• Collaborate with development, product management, and customer onboarding functions to care for customers efficiently and effectively

• Enthusiasm for constantly acquiring new knowledge and leveraging it in your day-to-day 

• High level of energy, drive, enthusiasm, initiative, commitment, and professionalism

• Self-starter with solid organizational and planning skills

• Proficiency in Excel fundamentals is a plus

• Accounting & Audit knowledge is a plus

• Native or near-native fluency in German and strong proficiency in English (both written and verbal) to effectively communicate across diverse audiences is a plus

Our Company Values

• Customer Obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do

• Win, Together: Drive to be the best while supporting each other’s success

• Gritty Resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals

• Personal Improvement: Stay eager to share insights, seek feedback, and continuously learn

• Constant Innovation: Challenge the status quo and drive improvements
  

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Remote and hybrid work options, plus lunch in the Cerritos office

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

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