Client Success Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

In your role as a Client Success Manager, you will be responsible for supporting the HealthiestYou product line. You will perform high volume outbound calls to new and in force business and schedule and execute educational webinars. Develop trusted relationships with decision makers in each account, understand their strategic goals, review quarterly reports, and develop action plan.

Essential Duties and Responsibilities

• Be the trusted partner for our clients—build relationships with key decision-makers and understand their strategic goals.

• Drive engagement! Make high-volume outbound calls, schedule and deliver compelling educational webinars, and help clients unlock the full value of our offering.

• Guide clients to success by ensuring they leverage marketing materials, educate their employees, and make the most of our platform.

• Create and execute quarterly strategic plans that drive group success, retention, and long-term loyalty.

• Introduce clients to new features, best practices, and innovative ways to enhance their experience.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Required Qualifications 

• Experience within client services and/or retention positions.
• Strong presentation skills and credibility with Director and C-level executives
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite of products
• Must be a self-starter

Preferred Qualifications  

• Able to create and nurture long lasting client relationships
• Marketing background a plus
• Proven success in other fast-paced sales/startup environments

Required license or credential needed to perform job: N/A

Work Environment                                       

                              ☐ Office ☒ Remote ☐ Hybrid (Office & Remote)

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual …