Client Success Manager - Remote

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.

Mission Statement:

We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!

A Client Success Manager III has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 5+ years).

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction
• Act as liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address your client’s needs and ROI
• Client Service training for continuous improvement
• Advocate for client to ensure client satisfaction while representing and promoting Jenzabar products and services.
• Ability to present/communicate software enhancements/benefits for a product overview, high level
• Identify, communicate, and sell features and benefits of Jenzabar maintenance program to clients
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Optimize existing processes within the company and actively enhance all Client Success initiatives
• Maintain account plans and track overall client …