Client Strategy Executive

Life at MX

We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.

Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry.

We are seeking a results-driven Managing Director to join our dynamic team. As a key player in our Revenue group, you will be responsible for fostering meaningful relationships, driving strategic initiatives, and ensuring the success of our clients.

Job Duties

• Full ownership of the client relationship by partnering with both internal and external stakeholders to achieve the client’s defined business objectives, as well as managing client risk, billing, and contractual escalations.

• Collaborate with internal teams, as the "Voice of the Customer,” to drive customer-centric outcomes. 

• Identify and negotiate cross-sells, upsells, and renewal opportunities to achieve individual and team sales targets, partnering with account executives to jointly close opportunities. 

• Determine and align technical and strategic value drivers and KPIs for the client’s or partner’s business with MX’s products and service.

• Strong organizational and personal skills to successfully communicate and negotiate with internal and external customers and cultivate influential relationships across the business, especially at an executive level.

• Grow assigned client portfolios in terms of usage and platform adoption as part of defining and executing client business objectives.

• Regularly collaborate with clients to develop and execute strategic plans that leverage our products to enhance the quality of their business and customer experiences.

• Lead strategic business reviews with clients in a professional way that instills confidence and drives progress.

• Become an MX product SME to align MX’s offerings with client strategies to grow their business, consistently communicating updates on new features, products, and services via MX’s product roadmap.

Job Requirements

• 8+ years of client success management and B2B account management in a SaaS organization.

• 5+ years of experience in the financial industry.

• Strong organizational and personal skills for effective communication and negotiation, especially at an executive level.

• Proven track record delivering on corporate objectives and quotas while managing multiple clients and tasks concurrently.

• Passion for creating an elite client experience.

• Self-driven, motivated, and result-oriented.

• Bachelor's Degree or equivalent experience preferred.

Work Environment

At MX, we utilize a hybrid work model, which allows us to attract top talent and increase impact through collaboration. Our team members enjoy a balance of remote work and in-office days. Travel expectations for remote employees is about 15%, and the company covers travel expenses for remote employees. Local employees will utilize in-office time on a weekly basis Tuesday through Thursday. Both local and remote employees can take advantage of our incredible office space with onside perks like company-paid meals, onsite massage therapist, golf simulator, and meditation room to name a few.

Compensation

The expected on-target earnings (OTE), which is comprised of a base salary and other forms of cash compensation, such as bonus or commissions is currently $118,000 to $200,000.

This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.

**Please note that this position does not accept sponsorship candidates at this time. Only US-based candidates who are authorized to work in the US without sponsorship, now or in the future, will be considered for this role.

#LI-Remote

#LI-Hybrid

At MX, we seek to hire candidates who drive results and achieve successful outcomes. We utilize a hybrid work arrangement style, which may require both local and remote team members to be in the office when necessary, to kick off projects, hold cross team strategy meetings, or complete key deliverables. Remote team members will travel into the office four times per year, and MX covers travel expenses associated with this requirement. Both local and remote employees can take advantage of our incredible office space with onsite perks, company-paid meals, onsite massage therapists, sports simulator, gym, mother’s lounge, and meditation room.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.