Client Services Analyst- TEMP, HOURLY- ET timezone based

About Cleerly

We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. 

Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. 

At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. 

About the Opportunity

This Client Services Analyst role will support the Client Services team by completing ticketed tasks and other special projects. You will work with others on the team including patient care coordinators, client services consultants, and leadership- this is an opportunity to make a difference in supporting Cleerly’s operations. 

This role is perfect for someone who enjoys…

• Company start up culture and being a part of its development
• Getting things done and accomplishing their ‘to do’ list
• Working as part of a team
• Following process and procedures to execute assigned tasks
• Is looking to be a part of something bigger and have a positive impact on patients lives
• Flexibility and agility to work in a fast-paced environment

Responsibilities

• Address and close out customer service ticket requests
• Tier 1 Product support for troubleshooting
• Communicate via Slack on a daily basis to align on work for the day/week
• Participate in a Daily Huddle meeting as needed
• Ability to follow scripted language and guidance to remain in compliance
• Detail oriented to complete tracking tickets according to advised process
• Data entry for various operational functions
• Respond in a timely fashion to requests for Client Services

Requirements 

• 1-3 years of relevant experience
• Experience encouraged for: Sales Force, Hubspot, Google Workspace and Slack
• Detail oriented with strong organizational skills
• Reliability of submitting hourly timesheets as needed
• Exemplifies amazing service skills and professionalism 
• Team player with excellent communication and presentation skills
• Self-motivated and willing to jump into tasks as they arise
• Takes initiative in their work 
• Quick learner and problem solver that works well under pressure

Hourly Rate: $25-$30, Part-Time, 20-40 hours per week 

Working at Cleerly takes HEART. Discover our Core Values:

• H: Humility- be a servant leader
• E: Excellence- deliver world-changing results
• A: Accountability- do what you say; expect the same from others
• R: Remarkable- inspire & innovate with impact
• T: Teamwork- together we win

Why you should apply:

• PURPOSE: Cleerly’s purpose is to create a world without heart attacks. With our new paradigm for precision heart care, we will leave big footprints in the sands of time. Help us make that a reality!
• GROWTH: We prioritize learning and growth. As a rapid growth company, there is always space for new challenges and responsibilities.
• OWNERSHIP: Everyone on the team contributes to our success, so everyone has equity in the company through our employee stock option incentive plan.
• BENEFITS: Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Along with stock options and a 401(k) match program that helps you invest in the future, Cleerly also offers company wide holidays, a winter break, as well as a self-managed PTO policy. Additional benefits include, wellness, home office and learning & development stipends and parental leave benefits for new parents.

Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences.

OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER.  We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Job duties, activities and responsibilities are subject to change by our company.

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