Client Service Manager - Break Fix

At a Glance

Are you an experienced leader with the ability to inspire your team to meet and exceed client goals? We are seeking astrategic, organized, and driven Client Service Manager!

In this role, you will be the direct contact for multiple brands within one of our many consumer electronics Break Fix programs for at major US retailers. Main duties include client management, internal operations coordination, cross functional coordination, field team communication, and developing your team members. You will continuously manage other team members, analyze program results, and make strategic recommendations to the client and BDS senior management.  What is Break Fix? The maintenance and merchandising of interactive displays to ensure brands are optimally represented at retail.

Learn more about us and why you belong at BDS here!

Compensation

$62,000-$72.000/year salary range

Overview

WHAT WE OFFER

• Weekly pay schedule
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

WHAT YOU'LL DO

• Act as primary client contact, build relationships with the client, provide program coordination, and implement action plans
• Manage and deliver on ad hoc projects inclusive of planning, budgets, pacing, asset management, data system management & reporting, and AR management
• Communicate program status, display opportunities, timelines, and requirements to the brands, account management, and team members
• Understand the strategic direction of the client and enables the account team to create added value programs that achieve client goals and objective
• Manage field questions and provide guidance on issues
• Review data for quality assurance as needed
• Work closely with cross-functional departments in support of the account and program
• Analyze data including but not limited to display functionality opportunities
• Create, organize, and prioritize various program materials
• Act as the team’s brand expert for brands and associated displays that you manage
• Mentor direct report(s) and within the overall team environment
• Other tasks as requested by management

WHAT YOU'LL NEED

Experience and Education:

• Bachelor’s Degree preferred, or equivalent work experience …