Client Relations Account Manager (Retirement Plans) REMOTE

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• As a Client Relations Account Manager, you are the face of FIS for our clients.

• You will be responsible for assisting retirement servicing needs, navigating internal teams and providing solutions in a timely and accurate manner.

• As primary liaison, you are responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.

• Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.

• Answers customer inquiries, primarily over the telephone, e-mail or facsimile.

• Develops strong working relationships with assigned clients and FIS resources.

• Serves as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries

• Provides support in research and resolution of problems and inquiries.

• Coordinates with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.

• Keeps abreast of new products/services and changes to existing products/services.

• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.

• Responsible for tracking and coordinating the resolution of customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• You will have excellent communication skills, both verbal and written

What you bring

• 5+ years of experience working with Retirement plans

• 1+ years Relius software experience

• 1+ year Client Relationship Management experience

• Organizational skills

• Critical Thinking/Troubleshooting

• Time Management

• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A variety of career development tools, resources and opportunities

• Time to support charities and give back in your community