Client Liaison Manager (Remote in US)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll add to

your technical credentials and certifications while enjoying a great company culture above all. We

are looking for a talented Client Liaison Manager who will have the overall responsibility for

management of several accounts within a portfolio as well as relationship management, revenue

generation, and client satisfaction.

Your role in our mission

• Communicates/interfaces regularly with client(s)
• Develops and manages a portfolio with full P&L responsibility
• Prepares, monitors, and manages budget and revenue expectations for assigned client(s)
• Oversees development and implementation to develop project approach and implementation plans
• Manages client relationship; responsible for ensuring client satisfaction
• Reports to management on progress toward strategic account growth and business goals.
• Identifies sales opportunities and assists the account management team with successful close of sale
• Monitors state legislative, regulatory, and competitive environment and alerts management to risks and opportunities.
• Works with delivery counterparts to Identify additional sources of revenue through process improvement initiatives and business rule optimization
• Collaborates across the enterprise, including, executive leadership team, implementation and delivery teams, and other internal teams to solve problems, ensure contractual obligations are met.

What we're looking for

• Bachelor's degree
• 2+ years of account management experience
• 2+ years of C.O.B. experience (Coordination of Benefits)
• 2+ years of Healthcare/Medicaid experience
• 2+ years of Conflict Resolution experience
• Medical Billing/Coding Experience 

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule.
  • May require up to 30% travel
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance. This is not paid for by Gainwell.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will remain posted until March 9, 2025, or it is filled.

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The pay range for this position is $52,900.00 - $75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.