Client Executive - Temporary, Remote

Company Description

Merkle is a technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion. Merkle is an agency of dentsu.

Job Description

As an Account Executive on the Experience & Commerce Client Services Account team, you will play an important role in the account group by supporting numerous client relationships. You will work remotely. Reporting to the Account Manager, this partially client-facing role will become a trusted partner to both internal Merkle and external client teams. Dependent on each unique client's needs, the Account Executive will support client initiative and account management goals by collaborating with both client partners, and internal project managers, senior leadership, and channel leads across the Merkle/dentsu organization.

By ensuring marketing and support activities are completed, the Account Executive will directly improve the success of our clients and Merkle.

As the Account Executive, you will:

• Be the daily resource for clients on projects, responding to internal and external general inquiries & requests and building a solid partnership with appropriate clients
• Work with the existing account team on completing administrative tasks for various client accounts, including resource management and contract scoping, pricing, and other exercises
• Support account needs regarding scheduling, routing work activity through internal and external channels, overseeing creative asset development, attending status meetings, and exhibiting overall account knowledge and process
• Ensure successful marketing campaigns from start to finish by overseeing delivery and project teams
• Responsible for delivery of contractual deliverables
• Maintain understanding of contractual limits and obligations to define new and current project goals, scope, and deliverables to internal and external teams
• Demonstrate growing understating and implementation of internal processes
• Partner with clients for strategic and executional needs
• Resolve business/client challenges through mature leadership; escalate client difficulties to both internal Account and external client representatives
• Manage projects independently and creatively resolve roadblocks along the way

Qualifications

• Bachelor's degree, or equivalent experience
• Preferably 2+ years account management experience
• Preferably 1+ years creative agency experience
• Write clear, internal and client communications
• Basic financial understanding of P&L, invoicing, margin maintenance, and budget management
• Committed to personal growth; continually seek opportunities for skill …