Client Engagement Manager

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Client Engagement Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Essential Job Functions

• This position is responsible for the engagement of several clients, including a top 10 client. Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments.  The Client Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.
• Prepares & monitors budget and revenue expectations for assigned client(s).
• Works with client(s) to develop project approach and implementation plans.
• Oversees development and implementation.
• Reports to Client engagement leadership on progress toward strategic client growth and business goals.
• Communicates/interfaces regularly with client(s).
• Creates agendas and provides recaps for all client touchpoints.
• Directs Gainwell contract operations to ensure successful delivery of services to client(s).
• Identifies and continually seeks new sources of revenue.
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
• Manages client relationship; responsible for ensuring client satisfaction.
• Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
• Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.
• Supports collaboration between client engagement team, internal departments and operations staff.
• Handles client(s) invoicing & accrual tracking.
• Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc.

What we're looking for

Basic Qualifications

• Without bachelor’s degree, 7 + years relevant work experience with experience in one of the following areas preferred:
  • Health insurance
  • Client service/business to business
  • Healthcare policy
  • Industry with high level of compliance (i.e. Finance)
  • Large client management
• With Bachelor’s degree, 3+ years of relevant experience

Other Qualifications

• Ability to communicate both verbally and in writing, must be fluent in English.
• Ability to be careful and thorough about detail. Strong organizational skills and note taking
• Ability to multi-task and to meet deadlines.
• Ability to analyze information and use logic and process to address work-related issues and problems.
• Demonstrates exceptional customer service and follow up skills.
• Ability to negotiate and collaborate.
• Ability to manage expectations, resolve problems, and develop opportunities.
• Ability to manage projects.
• Proficient with Microsoft Excel, Word, and PowerPoint; knowledge of Tableau preferred

What you should expect in this role

• Remote
• Bonus eligible up to 10%
• Quarterly travel

The deadline to submit applications for this posting is 12/6/2024.

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The pay range for this position is $52,900.00 - $75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.