Claims Specialist III, Commercial Casualty

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: The location of this position is flexible and open to virtual and/or remote based applicants. 

The ideal candidate will have:  

• Commercial casualty claims experience is highly preferred.

• Strong PL homeowners or non-standard experience preferred.

• Litigation experience is preferred.

(Internal Use Only) Compensation Band: F4

Job Description Summary

Do you have a strong desire to resolve insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Claims Specialist, you’ll work to resolve commercial bodily injury and/or property damage claims of a serious and sometimes complex nature. We’ll count on you to promote and provide exemplary customer service. You’ll work to adjust serious exposure commercial casualty claims requiring investigation, property damage evaluation and negotiation. You’ll handle lawsuit files to conclusion and oversee the activities of defense counsel. You’ll also be responsible for handling claims according to prescribed authorization.

Job Description

Key Responsibilities:

• Responsible for assigned claims, which may include complex and catastrophic casualty losses, with little to no direction and oversight. Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.  

• Utilizes various methods of settlement in those cases where warranted; assigns cases to outside vendors as warranted.

• Opens, closes and adjusts reserves in alignment with company practices designed to ensure reserve adequacy. Recommends special reserves where necessary, per company guidelines. Adheres to file conferencing notification and authority procedures.

• Maintains current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training session 

• Mentors less experienced claims associates and assists with training/presentations as …