Claims Manager

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $4B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Opportunity

We are seeking an experienced and dynamic Claims Manager to lead and manage our claims team. The ideal candidate will have a minimum of 3 years of experience in a leadership role within claims management, with a proven track record of successfully managing people, driving performance, and achieving business objectives.

Reporting to Casey Lasda, EVP Customer Success & Underwriting, This role will primarily make contributions to improving the company’s performance and profitability, aiming to drive claims efficiency and improve relationships with customers, clients, and other stakeholders, focus on managing the landlord (LL) customer-facing team, handling business development (BD) escalations, and ensuring the overall performance management of the team. The Claims Manager will also work closely with the Operations team to optimize existing processes, improve team productivity, and ensure a smooth claims process while maintaining compliance with relevant policies and regulations.

Key Responsibilities:

• Team Leadership & Performance Management:
• • Manage and lead our claims team with a focus on B2B customer service.
  • Provide coaching, training, and mentorship to team members to improve individual and team performance.
  • Foster a collaborative and positive team environment, ensuring a high level of motivation and engagement.
• Claims Management:
• • Oversee the end-to-end claims process, ensuring timely and accurate claims resolution.
  • Resolve complex claims issues and escalations, ensuring customer satisfaction and adherence to company policies.
  • Collaborate with internal stakeholders (e.g., underwriting, legal, customer service) to ensure claims are handled efficiently.

• Process Optimization & Collaboration with Ops Team:
• • Work closely with the Operations team to optimize claims processes, identify inefficiencies, and implement best practices to improve team performance.
  • Track and report on team and individual KPIs, providing insights and recommendations to senior management for continuous improvement.
  • Analyze trends and data to uncover opportunities for process optimization and streamline workflows for better operational effectiveness.

Qualifications:

• Experience:
• • Bachelor’s Degree or equivalent experience
  • Minimum 3 years of experience in a claims management or similar leadership role, including experience managing teams.
  • Previous experience in a fast paced environment with the ability to prioritize and manage competing demands.
  • Experience in managing and improving KPIs and performance metrics for teams.
• Skills:
• • Strong leadership and people management skills, with the ability to motivate and guide a diverse team.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with internal and external stakeholders.
  • Exceptional problem-solving and decision-making abilities.
  • Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• Nice to have:
• • A background in project and process management is a plus.
  • Experience working with BPOs or outsourcing partners is an advantage.
  • Familiarity with claims management software and systems.
  • A relevant adjuster license is a nice-to-have but not required.

Personal Attributes:

• Highly detail-oriented and organized
• Strong organizational skills and attention to detail.
• Collaborative and team-oriented mindset, with a focus on achieving common goals.
• Self-starter who is able to work independently but is not afraid to ask questions
• Able to see big picture while minding day-to-day processes

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is between $100,000 - $120,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch and apply to our Dream Job to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.