Claims Consultant

Requisition:  81801

PSEG Company:  PSEG Services Corp.

Salary Range: $ 88,400 - $ 140,000

Work Location Category: Hybrid Flexible

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position reports to the Manager – Operations Claims and is responsible to investigate and defend PSEG when a third party alleges PSEG’s negligence caused large property damage loss, personal injuries and/or when third party tortfeasors cause large loss damage to PSEG property.  

Job Responsibilities

• Protects the Company’s assets and self-insured retention by performing investigations involving general, auto, and property damage liability claims, as well as personal injury claims which require field work as part of the investigation process.
• Builds comprehensive investigation data by securing and evaluating company and non-company records (e.g., paper documents; electronic files).
• Conducts interviews with customers, witnesses, internal clients, state/county/local officials, insurance company representatives, and other outside parties to obtain relevant facts.
• Maintains and applies working knowledge of PSEG operating policies/standards and applicable tariffs, as well as civil and criminal statutes and case law to properly and promptly evaluate assigned matters.
• Responds to and handles to resolution customer complaint issues as requested by the utility, customer relations and/or governmental affairs.
• Upon analysis and establishment of both liability and damages, evaluates financial and other risks to the company.  Negotiates and resolves these third party matters on behalf of PSEG within claim settlement authority. 
• Serves as ‘On-Duty Officer’ for emergencies and significant operating company matters, responding, when needed, to the field, on a 24/7/365 basis.
• Defends the Company and its employees and, when required, seeks recovery for losses resulting from third-party transgressions and for damage to the Company’s assets.  Assists utility clients in recovering costs incurred for the relocation of electric and gas facilities and/or identify re-design options to avoid relocation costs.  

Job Specific Qualifications

Required Qualifications:

• A minimum of 5 years Utility experience or equivalent investigation or insurance claim experience
• Strong verbal, communication, interview, and negotiation skills.
• Excellent communicator in both oral and written communications including the drafting of reports, memoranda, briefing papers.
• Computer skills: Intermediate ability with Microsoft Word.  Experience in PowerPoint and Excel.
• Ability to work in hostile or unstructured situations, or under adverse conditions, including weather extremes, accident, fatality, conflagration and explosion scenes, and abnormal working hours.
• Candidate must foster an inclusive work environment and respect all aspects of diversity.
• Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.
• Driver’s license in good standing in state of domicile.

Desired Qualifications:

• Interpretative knowledge of the energy industry operating infrastructure.
• Bachelor’s Degree
• Industry certification in one of these fields: claims, law, insurance,  audit, forensics
• Fire Origin / Cause investigation experience.
• Interpretative knowledge of civil, criminal, and labor law.

Minimum Years of Experience

Education

Certifications

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire.  Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires.  Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company. 

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 

PSEG is committed to providing reasonable accommodations to individuals with disabilities.  If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.  Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

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Pay Transparency Nondiscrimination Provision