Chief Operations Officer, Payer Coding

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

As COO, HCC Coding Operations you will be responsible for the d delivery of our core customer deliverables.  The team’s overarching charter is growth through operational excellence and customer success: driving industry best performance across yield, pacing, NPS and unit cost (cost per chart). 

When this team is successful, Datavant will be the unparalleled leader in the industry for clinical data retrieval on behalf of Payers.  

You will manage a ~300 person team spanning production, quality, analytics and strategic vendor partners. This is an enormously impactful position in a ground-breaking company at a pivotal moment. If you are energized by pursuing an ambitious and massively impactful mission with people who get things done in an operating environment built to set the pace for what is possible, this is the role for you.

You will:

• Provide strategic leadership and operational oversight for all aspects of Risk Adjustment (HCC) coding service and set the vision and path for operational excellence in Payer coding delivery. 
• In partnership with the coding solutions team, define and ensure alignment and delivery of customer coding guidelines and service levels to exceed customer expectations including productivity and quality
• Lead and design our org strategy and design to optimize cost, retention and customer success.   
• Work collaboratively with engineering and product to define, support and execute the coding roadmap
• Define and execute cost management strategies to gain leverage and improve margin in coding operations
• Recruit, develop, lead and inspire a high performing team  
• Own the cost side of the Gross margin walk while partnering with the GTM team to ensure total gross margin exceeds targets
• Manage a global operations and a national customer footprint with travel expected as needed up to 25%

What you will bring to the table: 

• Extensive experience in the Risk Adjustment coding services industry at a leadership level with experience managing teams of 100+
• Comfortable working against deadlines in a time constrained environment
• Demonstrated track record of leadership in a technology driven, scaled, health services organization where success is defined by increasing automation and efficiency not growing headcount.
• Proven track record of leading large, geographically dispersed teams (300+ associates). Global experience strongly preferred
• Experience contracting and managing a partner driven delivery strategy and blending full time, part time, contract and partner labor to achieve margin targets
• Leadership abilities including demonstrated capacity to produce results in a complex, matrix setting. 
• Ability to develop and inspire a strong management team. Inspire direct reports to grow and thrive.
• Excellent oral and written communication skills. Ability to work and communicate effectively with all levels of leadership and coding associates. 
• You are known as an exceptional builder and transformational leader yet you are also capable as an operator and optimizer 
• You listen to customers and convert their needs, pain points, and observations into processes that differentiate our total offerings 
• You have demonstrated success in transforming operations, building high performance teams and amplifying GTM and strategic initiatives.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated base compensation for this role is $400,000 - $500,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

This job is not eligible for employment sponsorship.

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