Chief of Staff and Operations Lead, Experience Design

Job Requisition ID #

25WD86196

Position Overview

We are seeking a Chief of Staff & Operations Lead to support and drive strategic initiatives for our Experience Design team within the Digital Experience & Customer Empowerment (GET (Growth Experience Technology)) organization. This role serves as a trusted advisor and thought partner to leadership, ensuring operational excellence, strategic alignment, and organizational efficiency to maximize team impact. The Chief of Staff & Operations Lead will help scale teams, improve workflows, and drive collaboration across business units such as Marketing, Sales, Engineering, and Customer Success.

This role is ideal for a seasoned leader in design operations and experience design, with deep expertise in building and managing operational frameworks, fostering team collaboration, and ensuring seamless execution of strategic initiatives.

Location: Preference for San Francisco, CA. Open to remote candidates in North America.
 

Responsibilities

Strategic & Organizational Leadership

• Serve as a trusted advisor to the VP of Experience Design, acting as a strategic partner and proxy when needed

• Drive operational excellence and strategy execution, ensuring alignment across the Experience Design team

• Manage and refine the organization’s strategic roadmap, tracking key initiatives, verifying execution, and providing visibility into progress through dashboards and reporting

• Promote collaboration across functions, identifying opportunities to enhance team productivity, optimize workflows, and align with Autodesk’s broader objectives

• Shape and scale the Design Operations function to support organizational growth and efficiency

Executive & Leadership Support

• Design and guide executive meetings and workshops, including strategic planning, QBRs, organizational reviews, and team-building sessions

• Provide insight and structured recommendations to leadership to drive informed decision-making

• Frame and structure complex problems into clear models and trade-off frameworks to aid decision-making

• Manage internal and external communications, ensuring key messages are effectively shared across teams and leadership

Operational Efficiency & Governance

• Drive governance, processes, and communication strategies for leadership staff meetings, ensuring clear tracking of priorities, blockers, and follow-ups

• Measure and improve team impact, ensuring alignment with company objectives and effectively communicating Experience Design's value to the business

• Own the development and execution of smart goals across the Experience Design team and ensure alignment with key business partners

• Oversee vendor and outsourcing management, ensuring teams have the resources they need

• Evaluate and implement tools and processes (e.g., Asana, Figma, Adobe) to enhance workflow efficiency

Team Development & Culture

• Maintain a continuous pulse on team health and productivity through surveys, feedback collection, and engagement initiatives. - Foster a culture of collaboration, transparency, and continuous improvement across teams

• Develop strategies to scale team operations, ensuring they are adaptable for future growth

Minimum Qualifications

• 8+ years of experience in design operations, experience design leadership, or program management

• Proven success leading high-performance experience design teams in a SaaS, subscription, or digital customer experience business

• Experience in building and scaling operational frameworks to support team growth and efficiency

• Deep understanding of Experience Design processes and workflows

• Strong influencing and relationship-building skills, with the ability to work effectively across multiple levels, from executives to junior staff. - Exceptional problem-solving skills, able to distill complex challenges into structured frameworks and actionable strategies

The Ideal Candidate

• Has experience transforming Experience Design teams for greater impact

• Thrives in a fast-paced, high-impact environment, and enjoys tackling complex challenges

• Has experience in SaaS, subscription-based businesses, or companies focused on direct customer engagement

• Familiarity with Autodesk’s core industries: Architecture, Engineering, Construction, Manufacturing, or Media & Entertainment

• If you are passionate about driving organizational excellence, enhancing team productivity, and shaping the future of experience design we’d love to hear from you!

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $138,200 and $223,630. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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