Channel Partner Marketing Manager

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

About the Role:  

We are seeking an experienced and motivated Channel Partner Marketing Manager to support our focus partners in the North American territory, including Canada. In this role, you will be a key contributor to the success of our channel partner program, driving marketing initiatives that align with sales objectives, and building a scalable model for our expanding partner ecosystem. You will collaborate cross-functionally with internal teams and external partners to create and execute plans that drive lead generation and pipeline growth outcomes.

Key Responsibilities:  

Partner Collaboration:  

• Align with channel partner leadership to develop marketing strategies that support sales objectives and partner goals.
• Serve as a trusted marketing advisor for regional partners and key focus partners, delivering customized marketing plans.
• Build, launch, and measure the success of comprehensive channel partner marketing plans across various partner segments.
• Engage and collaborate with field marketing, social, and content teams to amplify partner campaigns, events, and promotions.

Program Development & Execution:  

• Drive partner engagement through strategic use of the Five9 Partner Portal, webinars, certifications (Five9 University), and events.
• Manage a high volume of partner marketing requests, including branding, promotions, advertising, content creation, and event support.
• Lead the coordination of regional partner marketing events, ensuring their alignment with broader business objectives.

Communication & Reporting:  

• Develop and execute communication strategies, including internal win announcements, case studies, and joint marketing materials.
• Ensure consistent communication with internal teams and partners through regular updates, scaling efforts as the business grows.
• Submit weekly and quarterly reports detailing marketing activities and their impact on partner engagement, lead generation, and revenue.

Budget Management:  

• Take ownership of marketing budgets, including invoice submissions, vendor management, and budget reconciliation.
• Track and measure the effectiveness of marketing spend to optimize return on investment and adjust strategies accordingly.

Sales Support:  

• Support the channel partner leadership team with sales enablement activities, including industry presentations, trainings, and partner events.
• Attend and contribute to partner meetings and key events to support marketing efforts.

Requirements:  

• 2-3 years of experience in partner operations, sales, or marketing within a channel partner ecosystem.
• Proven track record in managing complex partner ecosystems, with a strategic understanding of sales and marketing motions.
• Strong project management skills, with the ability to manage multiple tasks and meet critical deadlines.
• Exceptional organizational skills and attention to detail.
• Ability to build and maintain strong relationships with partners, focusing on delivering an excellent partner experience.
• Willingness to travel up to 20% of the time.
• Experience with event planning, budget management, and promotional activities to drive awareness and engagement.
• Ability to work independently and collaboratively in a team-oriented environment.

Preferred Skills:  

• Experience in technology or software services marketing.
• Proficiency in leveraging marketing tools and platforms to drive partner success.
• Plus if fluent in French. 

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.