Change Management Practitioner

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Change Manager Practitioner
Department & Team: CX Advisory - Change Management Team
Reports to: Head of Change Management COE
Location: Virtual

Summary:
Are you passionate about driving transformational change and helping organizations seamlessly adopt new technologies? As a Change Manager Practitioner at Genesys, you will play a pivotal role in guiding our clients through their adoption journey of our Genesys Cloud platform. This is an exciting opportunity to leverage your expertise in change management while working with a dynamic team of professionals. You'll have the chance to make a significant impact by making sure our clients and their customers are eager, willing and ready to embrace the Genesys Platform. If you thrive in a fast-paced environment and are eager to shape the future of cloud-based customer experience solutions, this role is for you!

Key Responsibilities:

• Develop and Implement Change Management Strategies: Design and execute comprehensive change management plans to support the adoption of Genesys Cloud, ensuring alignment with client goals and objectives.
• Client Engagement and Support: Work closely with clients to understand their emotional reaction to the change, and provide tailored guidance to facilitate a successful transition to the Genesys Cloud platform.
• Stakeholder Communication: Establish and maintain effective communication channels with all stakeholders, including senior leadership, project managers, and end-users, to ensure transparency and foster collaboration.
• Vision & Value: Help senior business leaders identify the vision, goals and metrics for measuring and demonstrating success.
• Change Impact Assessment: Analyze and assess the impact of proposed changes on business processes, user roles, and organizational culture, and develop strategies to mitigate potential risks and resistance.
• Monitor and Report Progress: Track and report on the progress of change initiatives, providing regular updates and insights to clients and internal teams to ensure successful implementation.
• Best Practices and Continuous Improvement: Stay abreast of industry best practices and emerging trends in change management, and apply this knowledge to enhance change management practices and methodologies.
• Support Post-Implementation: Provide ongoing support and guidance to clients post-implementation to address any issues, reinforce new behaviors, and ensure sustained adoption of Genesys Cloud.

Minimum Requirements:

• Proven Experience: Minimum of 5 years of experience in change management, preferably within a technology or cloud-based solutions environment.
• Certification: Relevant change management certification (e.g., Prosci, CMMP, or equivalent) is highly desirable.
• Technical Proficiency: Strong understanding of cloud platforms, with the ability to translate technical concepts into user-friendly terms.
• Excellent Communication Skills: Exceptional verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to assess and address complex change-related challenges.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Collaboration: Demonstrated ability to work collaboratively with cross-functional teams and build strong relationships with clients.
• Training Experience: Experience in designing and delivering training programs, with a focus on adult learning principles.
• Client-Centric Approach: A strong commitment to providing exceptional client service and achieving client satisfaction.
• Self-Motivation: Highly motivated and proactive, with a strong sense of ownership and accountability for delivering results.
• Remote Work Skills: Comfort and proficiency in working remotely, including effective use of virtual collaboration tools and maintaining productivity in a virtual setting.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.