CCaaS Organizational Change Management Consultant and Practice Leader - Virtual Office (Georgia)

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Organizational Change Management Consultant and Practice Leader that will work collaboratively with staff resources to projects as needed in each phase, with experience implementing system migrations and technical architects, trainers, business analysts. The Consultant will drive agendas and attend project, sponsor and change management meetings. The Consultant develops a custom strategy including, but not limited to, approaches to discovery, planning, feedback, and measures or Key Performance Indicators (KPI) to ensure seamless implementation along with the identification of challenges and preparation of responses to better adapt and respond with a focus on driving adoption of new technologies.

In this role, you will:

· Work directly with VP+ level customer leadership on setting vision, action, innovation, and celebration for capitalizing on technology investments

· Work closely with project management and agile delivery teams to weave in …