Catastrophe Property Field Claims Adjuster

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.

You will investigate and maintain property catastrophe claims. You will determine liability, secures information, review coverages, arrange appraisals, and settles claims. You will report to the CAT Property Claims Manager. You will be deployed to the field when a catastrophe occurs. This role offers a company fleet vehicle with the position and there's an option to use the vehicle for personal use.

You will be required to travel up to 75% for CAT duty. In this primarily home/field-based role, you will spend 80% of your time (4+ days per week) working from home or in the field. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Position Compensation Range:

$56,000.00 - $92,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Provides all parties with claim process and status; answer questions or redirects to other areas.
• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our …