Case Management Specialist 2 - Manchester, Concord, Laconia New Hampshire Regions

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Duties and Responsibilities

PCG is seeking highly motivated and dependable intellectual and developmental disability (IDD) needs assessor in the following regions of New Hampshire: Manchester, Concord, Laconia regions.

Assessors will conduct Supports Intensity Scale – Adult Version™ (SIS-A) ™ assessments with individuals with intellectual and developmental disabilities eligible to receive services from New Hampshire’s Home and Community Based Services waiver.

• An IRQR (Internal Interviewer Reliability and Qualification Review) is a process used by AAIDD (American Association of Intellectual and Developmental Disabilities) to assess the reliability and qualification of interviewers conducting Support Intensity Scale Assessments. Trainees must participate in AAIDD Training and pass an IRQR following training and annually thereafter to be recognized by AAIDD as a SIS Assessor and to conduct assessments independently.
• This position will be in person. We will conduct assessments in person at the Area Agency and in-home. Some assessments may be virtual.
• This is a full-time role, including regular working hours as well as early mornings, evenings and weekends. Ideal candidates will have a human services background and experience working with intellectual and developmentally disabled populations.
• Clearly communicate purpose and reason for assessment to individual and other respondents.
• Conduct assessments timely and in a professional manner.
• Consistency in completing and documenting assessment information.
• Represent PCG and the client in a professional manner.

Required Skills

• Knowledge of federal, state, local laws pertaining to the program
• Ability to work both independently and as a part of a team
• An understanding and empathy for participants
• Ability to take initiative and prioritize
• Ability to occasionally attend meetings or viewings outside of normal business hours
• Superior organizational and interpersonal skills; position requires the ability to maintain and develop relationships from various environments
• Ability to consistently interact with individuals, family members, guardians, provider staff and others in an appropriate, professional, and respectful manner.
• Knowledgeable of Person-Centered Practices.
• The ability to function as a part of a diverse work team
• Experience engaging and maintaining strong working relationships with community partners
• Ability to develop and evaluate processes and procedures to improve operations
• Exceptional strength in strategic thinking, analysis, problem solving, organizational leadership and collaboration
• Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures
• Excellent problem resolution skills
• Strong communication and negotiation skills
• Compassionate and people oriented
• Proficient with MS Office: Word, Excel, Outlook, PowerPoint
• Must have reliable internet connection.
• Must have reliable transportation for in-person assessments.

Qualifications

• Bachelor’s degree in a human service related field such as Social Work, Psychology, Nursing, Sociology
• At least one-year experience working with individuals with intellectual and developmental disabilities.
• Experience conducting individual assessments with knowledge of behavior rating or psychological testing principles.
• Knowledge and experience with person-planning concepts.
• Prior experience conducting the Supports Intensity Scale assessment is preferred.
• Experience with Home and Community Based Services waivers preferred.

Working Conditions

• Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

#LI-remote

Remote Work Statement:

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

• be available during your set working hours.
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties.

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Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

We are accepting applications on an ongoing basis until filled. 

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,200-$65,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.