Care Management Support Assistant 2

Become a part of our caring community and help us put health first
 The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments

KEY ACCOUNTABILITIES

• 60% - Engage in outgoing telephonic communications for Care Management programs in order to establish appointments for beneficiary engagement. Assists with inbound/outbound telephone calls by providing general program information and routing the caller to the appropriate personnel as needed. Enter appropriate information into the Care Management applications and other required applicable systems. 
• 20% - Print and process letters, welcome packets and educational mailings for all of HGB Care Management. Perform all mail functions including receiving, sorting, distributing income/outgoing mail, and researching returned mail.
• 10% - Perform administrative tasks such as schedule meetings, scribe/distribute meeting minutes, and other duties as assigned. Maintain office files and all educational materials for care management programs.
• 10% - Assist manager and supervisors as needed

This role description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this role description. The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives.

Use your skills to make an impact
 

Required Qualifications

• Our Department of Defense contract requires U.S. Citizenship for this role 
• Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS) 
• Two plus years of customer care and/or call center experience
• Excellent organizational skills and verbal/written communication skills
• Strong time management skills with the ability to prioritize and meet deadlines/goals
• Knowledge and/or experience with medical terminology
• Experience with Microsoft Office products for business presentations including: Word, Excel, PowerPoint and Teams
• Experience contributing to an organization focused on continuously improving consumer experiences

Required Work Schedule: 

• You are required to have flexibility to work an 8-hour shift between …