Care Coach

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

About the team:

We are looking for a mission-driven health coach to join our team to provide world-class care delivery services to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their best experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to adapt and grow as we implement data-driven strategies for improving the lives of our members through a shared coaching model. As a Care Coach, you’ll coordinate care for our members beyond the digital space. Through goal setting and program opt-in, you’ll drive behavior change and improved outcomes for higher risk members. 

Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shifts: Monday - Friday 7AM - 330PM EST or Monday - Friday 11AM - 730PM EST

As a Care Coach, you will be responsible for: 

• Conveying the benefits of the Maven platform and engaging in care coaching to our Maven members, optimizing opt-in rates for care programs 
• Utilizing coaching framework and principles to drive the creation of SMART goals with members, assuming responsibility for adherence and refinement of goals within Maven’s clinical program design 
• Conducting introductory and follow-up appointments in succession, establishing a longitudinal relationship through outreach and caseload management 
• Adhering to clinical program guidelines and protocols, utilizing motivational interviewing skills and knowledge of behavior modification techniques to influence behavior change and promote optimal outcomes  
• Moving fast to assess member knowledge and barriers, using a personalized approach in providing health education to members of varying ages, backgrounds, cultures and literacy levels
• Collaborating with providers of the member’s care team, incorporating recommendations to update and manage member care plans 
• Remotely monitoring member health data and activities, leading with data and following protocols and procedures to take action 
• Ensuring seamless access to care through coordination of care within the Maven digital network as well as in-person networks and providing hand-offs to external parties as needed 
• Embracing a continuously learning mindset by participating in and leading efforts to improve quality of care and clinical outcomes
• Acting as a team player and providing coverage to ensure all members across the Maven platform receive appropriate care and responses when needed
• Collaborate closely with cross-functional stakeholders across our Care Delivery, Customer Support, Provider group, Product, and Clinical Innovation teams
• Anticipate and address member’s social determinants of health needs
• Any other duties as assigned

Minimum Qualifications:  

• 1- 2+ years experience in health coaching 
• Ability to remain flexible with changes and have a growth mindset
• Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes  
• Experience achieving KPIs relevant to patient outcomes, including opt-in rates, follow-up adherence and member satisfaction 
• Health coaching certification (NBC-HWC or ICF), or personal training certification
• Proficiency in navigating new technologies and systems as part of working on a remote team

Preferred Qualifications:

• Experience in family planning and maternal-child health areas such as pregnancy and fertility, specifically serving high-risk members 
• Clinical practice background in nursing or behavioral health
• Experience in a start-up or fast-paced environment with ability to navigate systems quickly and adapt to change 
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk

For candidates in NYC, CO, or CA, the base salary range for this role is $56,000-$68,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers 
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Annual professional development stipend and access to a personal career coach through Maven 
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.