Card Payment Disputes Adviser, Expert Level - Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo


Remote, UK | £28,500 + Benefits

** In applying for this role it is essential that you have 9 months or more of experience in working in Mastercard Card Payment Disputes - please note that applications without this experience will be declined. **

** We cannot sponsor Visas for this role **

What you'll be doing:

We are looking for passionate people with experience in Card Payment Dispute (CPD) investigations, where you’ll be helping our customers identify, resolve & provide support regarding Card Payment Dispute enquiries.  Fraud transactions are dealt with by a different team altogether.

You’ll love solving problems, investigating and evidencing through the Mastercard chargeback process and keeping up-to-date with the latest trends. As you gain experience you'll be able to take on more complex cases and grow your skills in different areas of the Mastercard disputes process.

🔑 You’ll play a key role by...

  • Using a full set of tools to build a timeline of a customer's dispute claim ensuring we are submitting valid chargebacks for our customers.
  • Analysing & resolving enquiries for dispute cases & communicating with our customers effectively and with empathy and securing the right outcomes for them.
  • Making …

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Job Profile




United Kingdom


Benefits Learning Budget Learning budget of £1 Learning budget of £1,000 a year


Banking Communication Customer service Customer Support Empathy Fraud detection Go Investigations Training

  • Communicating with customers
  • Process Improvement
  • Provide excellent customer service

Europe/London UTC+0