Campus Solutions Analyst

Campus Solutions Analyst

About the role 

We are seeking a highly organized and detail-oriented Solution Analyst to join our sales organization. This role is crucial in providing pre-sales support for our Managed IT Services, focusing on higher education institutions. The ideal candidate will assist in generating reports, formatting data, and analyzing IT infrastructure. Excellent customer service skills are essential.

What you’ll be doing

Pre-Sales Support:

• Assist in the preparation and delivery of pre-sales presentations and proposals.
• Work with the IT Assessment team to generate detailed reports and format data for client presentations.
• Analyze higher education institution IT infrastructure to identify opportunities and solutions.

Data Analysis and Reporting:

• Develop and maintain reports that support sales strategies and client needs.
• Ensure accuracy and timeliness of data, meeting department standards.
• Use data to create standardized templates for reporting and modeling, ensuring consistency and efficiency.

Client Services:

• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Assist in maintaining strong client relationships through regular communication and support.

Technical Documentation:

• Write and maintain detailed technical documentation to support pre-sales activities.
• Ensure documentation is up to date and compliant with established standards.

Collaborative Solutions:

• Work with various departments to understand client needs and provide tailored solutions.
• Achieve high satisfaction rates based on client feedback.

What you'll bring

• Strong ability to analyze data and generate meaningful insights.
• Excellent written and verbal communication skills.
• Strong customer service skills to address client inquiries and maintain relationships.
• Highly organized with the ability to manage multiple tasks and meet deadlines.
• Detail-oriented with a focus on accuracy and consistency.
• Team Player: Ability to work collaboratively with various departments.

About us 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $26 per hour

• Thousands of LinkedIn Learning courses 

• Flexible working opportunities 

• Competitive benefit packages 

• Vacation starting at 15 days increasing with length of service 

• 10 days paid sick leave 

• 4 days off each year to volunteer 

Ready to apply? 

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.  

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. 

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.