Business Transformation Manager

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Applicants for this role will have the flexibility to work remotely anywhere in the Continental United States.

Position Purpose: Through collaboration with the claims business and IT, leads or co-leads project-based efforts to drive operational efficiency. Following prescriptive methodology, results are achieved through benchmarking, customer journey mapping, process flows and current state gap analysis, strategy mapping, financial optimization, organizational change management, and governance.

• Manages and monitors key performance metrics and implements improvement plans either to the individual or at an aggregate level.
• Handles all direct employee personnel issues and processes, including performance management, appraisal processes, development planning, and career pathing.
• Supervises non-exempt direct reports assigning workload, monitoring quality and associate coaching.
• Collaborates with internal teams and departments to educate them on our department and how best to transfer social service inquiries to our department.
• Trains associates on new and existing processes.
• Facilitates and participates in staff meetings when appropriate.
• Responsible for reviewing, updating, and creating training materials for the associates.
• Ensures all business processes are compliant with state and federal guidelines.
• Performs service organization research, data entry and gap assignment/fulfillment.
• Performs other duties as needs.

Education/Experience:

• Bachelor’s degree in related field
• 4+ years of experience in at least one of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management
   

License/Certification:

• Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act