Business Systems Administrator - Remote

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Business System Administrator

Hiring Manager Summary:

The ideal candidate is a reliable, personable team player and has a logical understanding of business systems, integration & configuration. This person has an inquisitive, forward-thinking nature to find creative but applicable solutions and isn’t afraid to dig in. A successful history of building partnerships with stakeholders & technical teams to deliver viable solutions while keeping the user experience and data integrity in mind.  

Salesforce experience (Knowledge and Flows) is highly preferred for this role.

Job Purpose:

• Systems Administration and Support: System administration of the multiple instances of the company sales automation tool (currently Salesforce.com) and multiple other sales distribution systems. Evangelize the users on the best use of the tools; raise identified issues, risks, and suggestions for improvements to Business Process owners.
• Customer Support: Resolve users’ support issues with the systems, working with appropriate management and technology resources as needed; keep the systems operating at a level which ensures the correct security is in place. Complete the on-boarding and off-boarding of all system users; provide accurate system access, security rights, privileges, products, and services.
• System Maintenance and Testing: Complete system enhancements, maintenance, and testing to ensure quality administrative systems and process functionality. This includes interpretation of data requirements, system configuration, coordination of development, execution and analysis of case studies, and documentation.
• Training: Cross-train peers, create/maintain process documentation, train end-users.

Job Responsibilities:

• Serve as the application point of contact and perform day to day administration-type tasks related to sales automation and sales distribution systems maintenance, including but not limited to: user management, security, configuration and customization, work flow and approval management, communication templates, analytics, reports, Salesforce.com, AppExchange, data management, audits, permission sets and sharing rules, and account demographic updates.
• Complete system maintenance to ensure system environments are aligned with configuration updates, new functionality, data management and retirement. …