Business Relationship Manager

T-Rex Solutions is looking to select a Business Relationship Manager to support the US Department of the Treasury TCloud enterprise cloud development effort. This effort aims to facilitate holistic multi-cloud solutions to meet the Department of Treasury’s enterprise-wide infrastructure needs.

Responsibilities:

• Build and maintain positive relationships with customers, identify opportunities to improve services, and educate customers on cloud offerings.
• Collaborate with stakeholders to devise and support customer engagement strategies.
• Leverage data to identify opportunities to improve offerings and customer relations.
• Understand and empathize with customer needs and business objectives to help solve their business problems.
• Communicate the value proposition of cloud service offerings through a variety of delivery channels, including webinars, one on one engagements, videos, and web content.
• Evaluate and ensure customer readiness for cloud adoption.
• Establish realistic expectations to support development of mutual trust.
• Support communications and outreach efforts, including the development, delivery, and management of key communications.
• Provide input, document requirements, and support the design and delivery of training programs.
• Monitor and improve the tracking of success metrics.
• Maintain technical competency with the evolving multi-cloud landscape, and how they best address customer use cases.

Requirements:

• Bachelor's Degree in Information Technology or related field
• 8+ years of proven experience with client relationship management practices for large organizations, preferably Federal Government.
• Ability to identify and capture salient, key details from a large volume of customer data, including during conversations when follow up questions are necessary to gain clarity.
• Knowledge and experience with the value proposition of commercial cloud services, cloud migrations, and business transformation.
• Exceptional (written and verbal) communication and interpersonal skills to engage and motivate stakeholders at all levels.
• Ability to clearly articulate and tailor messages to a variety of audiences.
• Proactive leader who can also gain consensus when necessary to realize positive outcomes. Aptitude for fostering positive relationships.
• Excellent analytical and problem-solving skills.
• Ability to proactively identify potential roadblocks and develop strategies and solutions to overcome them.
• Independent, detail-oriented, and pro-active with minimal supervision; well organized, self-organizing approach to work.
• Ability to obtain Treasury Public Trust (High) clearance

Desired Skills:

• Associate-level cloud practitioner business certification for any commercial Cloud Service Provider (esp. AWS, Azure or OCI).
• Current Treasury Public Trust …