Business Operations Analyst (Remote)

Work Flexibility: Remote

What you will do

This Business Operations Analyst on Stryker's Sustainability Solutions (SSS) team will work closely with the Commercial Operations teams, Sales, Service, Marketing, and our external customers to help drive customer sales and savings.  You will accomplish this by developing strategic partnerships and detailed analysis that will drive business insights and inventory optimization to help drive revenue performance.  

• Build and maintain strong external relationships to address customer needs, identify opportunities, and improve the customer experience through upselling and proactive engagement.
• Communicate insights and recommendations to customers and sales reps via phone and email to drive efficiencies and savings in assigned territories.
• Partner with Marketing, Sales, and Customer Service teams to deliver data-driven, value-added solutions and address changing customer behaviors and market trends.
• Identify and execute "switch-to" strategies and DNR optimization within assigned territories to maximize customer value.
• Leverage systems like SAP and Salesforce to resolve issues, manage order fulfillment, and track customer interactions.
• Educate internal and external customers on supply chain processes, surplus inventory opportunities, and ordering solutions to streamline business operations.
• Lead monthly schedule, outline, act, repeat (SOAR) calls and ensure clear communication between business stakeholders, sales, and service teams to align on sales and collections strategies.
• Execute 30-60-90 training plans for new field members and educate sales personnel on ordering processes.
• Analyze and relay customer buying trends and revenue gaps while meeting or exceeding key performance metrics (KPIs/KPOs).
• Collaborate with business leaders to design and implement new applications and technologies that drive business growth.

What you need

Required

• Bachelor's degree required
• 1+ year of work experience in inside sales, supply chain services, healthcare, customer service, analytics, or operations- based work
• Experience working in MS Office Suite with experience in Microsoft Excel and Microsoft PowerPoint required
• Advanced knowledge of an ERP Sales Order module required

Preferred

• Experience with JD Edwards, SAP, Salesforce or similar preferred
• PowerBI and Excel experience such as Pivot Tables, V‐Lookups, and Formulas & Functions preferred

$56,000-93,500 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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