Business Intelligence Analyst, Sales
United States
Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io.
The Role
We’re looking for a sales analyst to help build a best in class analytics suite for Outreach’s rapidly growing sales and sales development teams. You will have the opportunity to directly impact the revenue-generating teams for a high growth company that is a leader in its category. You love working with data but hate repetitive tasks, which drives you to build automated and optimized data foundations that facilitate deeper analysis and reporting. We expect you to have a full spectrum of analytical and technical capabilities. This includes building scalable and robust SQL data models, creating user-facing dashboards in a BI tool, and communicating the value of analytics to business partners. You are curious to identify the meaningful patterns in data and your analyses not only answer the business questions at hand but also deliver on the ‘why’ and the ‘so what’ behind the insights. You are self-motivated, proactive, and excited to learn. This position is an Individual Contributor and reports to the Director, Strategy & Analytics
About the Team
The Business Intelligence & Analytics team is responsible for guiding our stakeholders to strong, data-driven decisions by providing key insights, opportunities for operational excellence, and day-to-day reporting necessary for effective customer acquisition, engagement, and successful account management. We are in a unique position to provide both high-level recommendations as well as deep-dive analysis due to both our robust data availability and close relationships that result from a centralized Business Intelligence & Analytics team.
Location: We are open to remote within the US. #LI-Remote
Your Daily Adventures Will Include
- Understanding data pipelines created by data engineers as they relate to the Outreach’s sales business
- Working with data engineers to create new data pipelines as the business evolves and there are new problems to solve with new data streams
- Developing scalable SQL models on top of data pipelines
- Improving existing SQL models in alignment with BI team principles
- Curating and certifying data sources in Tableau from production SQL models, and supporting data champions with these data sources, including validating data champion analyses
- Need-finding with business partners, and developing requirements with them to determine problems that can be solved and supported with data
- Building Tableau dashboards that address business partner problems; while maintaining and improving existing dashboards
- Performing deep-dive analysis that leads to a deeper understanding of the drivers of the sales/revenue business, while making this new understanding actionable for business stakeholders
- Advancing analytics practice into predictive applications where applicable
- Leading business partners to become more data-driven and advising them on the proper analytics frameworks to manage their business or solve a given problem
- Collaborating with BI team to create internal consistency and long term scalability and reliability for our analytics practice
- Definition, maintenance, and governance of KPIs for sales and sales development teams
- Documenting new and existing resources (Tableau data sources, Tableau workbooks, Snowflake views)
- Growing our best practices around reporting quality, data hygiene, and data governance
Our Vision Of You
- BS/Masters in quantitative related fields such as economics, statistics, finance, engineering, or computer science
- 2-4 years experience analyzing and using data to drive insights and decision-making
- Strong verbal and written communication skills, specifically in regards to data storytelling
- Ability to transition from working at a detailed data level to presenting high level findings to management
- Basic understanding of statistics and probability concepts
- Capable of using SQL for data transformation and analysis on million+ row datasets
- Capable of using business intelligence and reporting solutions (e.g. Tableau, PowerBI, Lookr)
- Experience with data science tools (e.g. R, Python) or familiarity with data science concepts and processes
- Experience and understanding of a SaaS business model and related KPIs
- Experience in management consulting, business strategy, or planning
#LI-SC1#LI-remote
Why You’ll Love It Here
• Flexible time off • 401k to help you save for the future• Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work• Infertility/ assisted reproductive services benefit• Employee referral bonuses to encourage the addition of great new people to the team• Snacks and beverages in the Office, along with fun events to celebrate• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. Apply
Job Profile
Open to remote within the US Remote within the US
Benefits/PerksBenefits Bonus Dental Employee referral bonuses Flexible time off Growth Opportunities Impactful role Incentive compensation Medical Parental leave Parental Leave Program Remote-first company Remote work Restricted Stock Units Vision coverage
Tasks- Analyze data patterns
- Build SQL data models
- Collaborate with data engineers
- Create dashboards
- Support business partners
Account management AI AI sales execution Analytical Analytics Automation Business Intelligence Business strategy Communication Consulting Dashboards Data analysis Data Hygiene Data Modeling Data Storytelling Data Visualization Design Go-to-Market KPIs Outreach.io Python R Reporting Revenue strategy SaaS Sales Sales Execution Snowflake SQL Statistics Tableau Zoom
Experience3 years
EducationBusiness Computer Science Economics Engineering Finance Related fields Statistics
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9