Business Development Coordinator

Job Description:

Position overview:

In the role of Business Development Coordinator, you will be responsible for optimizing business processes, defining, and tracking key metrics, and solving complex challenges across our Growth team to support our overall revenue growth goals. You will play a pivotal role in supporting the business development team by creating Statements of Work (SOW) and proposal documents, conducting pipeline analysis, and managing the project lifecycle of Requests for Proposals (RFPs). This position requires a detail-oriented individual with strong organizational and communication skills, capable of working in a fast-paced environment.

ICUC is the global leader in Social Media solutions for over 15 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the

passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best.

Responsibilities:

SOW/Proposal Creation:

Create proposal and SOW documents in line with information provided by the growth team, ensuring a timely turnaround with accuracy and consistency of information from one document to the next.

Ensure all documents are accurate, well-structured, and align with client requirements and company standards.

Maintain a repository of templates and standard content for quick turnaround of proposals.

Review all Gong Sales Calls to ensure accuracy of proposal creation.

Project Management:

Manage the end-to-end process of responding to proposal opportunities and RFPs, including coordinating with various departments to gather necessary information.

Develop timelines and ensure all deadlines are met.

Review and edit proposal/RFP responses to ensure clarity, consistency, and compliance with client requirements.

Pipeline Analysis:

Use data and analytics to proactively measure and improve performance, including tracking key metrics such as lead conversion, deal size predictors, and win rates.

Prepare regular reports and dashboards with recommendations for senior management to support strategic decision-making.

Collaborate with sales and marketing teams to ensure accurate and up-to-date pipeline data, and streamlining of existing processes where necessary

Review all Gong Sales Calls to deliver frequent reporting to VP, Growth with learnings and opportunities

Administrative Support:

Assist in scheduling internal meetings, preparing agendas, and documenting minutes.

Maintain accurate records of all business development activities and client interactions, including Salesforce …