Bodily Injury Motor Claims Adjuster, UK

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org
• Passionate adjuster who cares about the customer and their experience
• Empathetic. You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution
• Anti-status quo. You don’t just wish things were done differently, you action on it
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humour. Claims are hard enough as it is

What we need

• Experience dealing with:

• Efficient caseload management from inception to settlement, you’ll handle pre-litigated and litigated motor claims up to £25k
• Knowledge of working both the OIC and MOJ claims. Experience with Verisk/COA platform preferable 
• Multi-jurisdictional exposure to cover England & Wales, Scotland and Northern Ireland
• A tenacious understanding of negotiating and settling credit hire claims 
• Working with an MGA/Insurer/Reinsurer panel on referral, based on a delegated authority basis

• Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business
• Excellent customer service skills
• Strong organisational skills and the ability to prioritise your workload
• Ability to work to system driven SLAs and workflows
• Strong communication skills, both written and oral
• Comfortable working in a fluid role in a fast paced environment

Requirements

• 5+ years of experience in the insurance industry (motor), focusing on claims handling
• 3+ years of experience in personal injury and credit hire claims handling
• Ability to deal with delegated authority and client philosophies
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development

Benefits

• Generous health-insurance package
• Pension plan with employer contributions
• Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry Qualifications paid by us (after a qualifying period)
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!