BioMed Leader - San Francisco

Job Description SummaryProvides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work.

Job Description

Responsibilities:

- As directed, use knowledge of customer contract to ensure obligations are met.

- Prioritize service, assign personnel, and follow up on commitments.

- Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.

- Share on-call or service call escalation.

- Function as Site Leader and is responsible for customer relationship at assigned sites.

- Ensure service quality via frequent customer contact and formal quality reviews.

- Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.

- May track and analyze financial performance with MSD and/or ASL.

- May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

- Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.

- May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

- Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

- Effectively communicate and partner with teammates and colleagues.

Qualifications:

- Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment;

- OR equivalent military education and 4+ years of experience servicing medical equipment;

- OR High School Diploma/GED and 6+ years of experience servicing medical equipment

- A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

- Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

- Experience managing financial and administrative requirements of the position.

- Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

- Ability to analyze metrics and reports (SEDs).

- Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

- Willing to travel outside of the assigned region.

- Must have and maintain a valid driver’s license.

Quality Specific Goals:

- Aware of and comply with the GEHC Quality …