Bilingual Spanish Contact Center Supervisor - Remote

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Bilingual Spanish Contact Center Supervisor - Remote

Job Description

The Supervisor Member Services is responsible for the leadership and development of a Contact Center team consisting of 15 to 25 non-exempt employees. This position is accountable for monitoring and ensuring the accurate and efficient delivery of customer service to members and clients. We are looking for a Bilingual Spanish supervisor to join our team!

Responsibilities

• Assign, direct and evaluate the work of a Contact Center team to include implementing and meeting business or departmental objectives, managing team performance and problem resolution
• Partner with leadership to create, develop, recommend and implement recognition programs to improve morale, member service performance, and employee retention
• Maintain accurate statistical records of performance management, analysis, and reporting of operation metrics
• Assist in the establishment and maintenance of desktop and standard operating procedures to ensure compliance and adherence to all regulatory guidelines
• Establish and maintain an environment that encourages teamwork, engagement and ethical behavior
• Fluency in Spanish is preferred, fluency in English is required
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in business, healthcare or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
• 3 years of work experience in operations management, pharmacy benefit management, healthcare, insurance, retail, or highly regulated market
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Strong interpersonal skills, including team leadership, conflict resolution, motivating employees
• Excellent verbal and written communication skills with customer service focus
• Strong analytical skills with attention to detail and ability to provide quality analysis on data received
• Ability to manage multiple projects simultaneously without compromising quality
• Ability to work with various teams and departments

Preferred Qualifications

• 1 year of Contact Center supervisory experience
• PBM/Healthcare experience
• Fluency in another language (Spanish)
• Previous Interim Member Services Supervisor experience

Minimum Physical Job Requirements

• Ability to work a flexible schedule including weekends, holidays, and outside of Prime’s core business hours
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to Mgr Member Services or Mgr Ops in the Contact Center department

Potential pay for this position ranges from $59,000.00 - $94,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. 

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

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