Bilingual Account Specialist, Early Stage Collections (remote/hybrid)

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#B2COperations

You may be eligible for 100% remote work, depending upon your proximity to our BMO office locations.

Are you a strong problem solver who understands that life can throw unexpected things our way?

A trusted and reassuring presence, our team members are there for our customers at their most vulnerable. As the first point of contact for customers in hardship, we are here to listen, get to the root of the problem and find the best way to set people back on the path to financial confidence and freedom.

This role would suit someone who puts people at the heart of everything and gets satisfaction from finding the right-fit solution. No two days, customers, or problems are the same and our agents know that their work has real-life impact on the people we help. Sound good? Apply today!

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO Financial Group strives to create a workplace that:

• Values new ideas, different perspectives and the opinions of all employees;

• Promotes teamwork and draws on the strength of each employee;

• Supports individual needs & welcomes and celebrates our differences;

• Provides the tools and resources so that each employee can contribute to their full potential

Working together, we are creating an organization that is built upon and driven by a winning culture and sets the standard for the financial services industry.

Employee Value Proposition:

• Flexible work schedule including possible, remote/hybrid position

• Working environment that values equity, diversity, inclusion and growth

The Early Stage Collections, Call center agent is accountable …